Terms of service

Terms & Conditions

Last Updated: June 2026

Welcome to Gifts & Kin / G&K.

Gifts & Kin / G&K is a premium UAE gifting brand owned and operated by MG Infinity FZ-LLC, UAE. These Terms & Conditions govern your use of our website, products, services, WhatsApp ordering, and any purchase made through Gifts & Kin / G&K.

By accessing our website, placing an order, confirming an order through WhatsApp, email, social media, or any other approved communication channel, or making payment for any product or service, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About Gifts & Kin / G&K

Gifts & Kin / G&K is a UAE-based curated gifting concierge. We source, assemble, personalize, package, and deliver premium gift arrangements using selected products from trusted retailers, suppliers, artisans, and brand partners.

Our services may include:

  • Curated gift boxes
  • Flowers paired with gifts
  • Artisan perfumes
  • Personalized gifts
  • Relationship-based gifts
  • Occasion-based gifts
  • Corporate and executive gifting
  • Customized gift boxes
  • Premium packaging
  • UAE delivery
  • WhatsApp order support

Third-party brand names may appear only to describe genuine items included in a gift box or arrangement. Gifts & Kin / G&K is not affiliated with, endorsed by, sponsored by, or officially connected to any third-party brand unless clearly stated.

Our main service focuses on gift curation, presentation, personalization, packaging, and delivery.

2. Legal Operating Company

Gifts & Kin / G&K is owned and operated by MG Infinity FZ-LLC, UAE.

For any inquiries, support, complaints, or further information, you may contact us at:

Email: info@mginfinityco.ae

You may also contact us directly through WhatsApp by clicking the WhatsApp icon on our website.

3. Orders and Order Acceptance

Orders may be placed through our website, WhatsApp, email, social media, or any other approved communication channel.

All orders are subject to:

  • Product availability
  • Delivery availability
  • Accurate customer information
  • Successful payment
  • Acceptance by Gifts & Kin / G&K

An order is considered confirmed only after payment has been received and the order has been accepted by Gifts & Kin / G&K.

We reserve the right to refuse, cancel, or limit any order where necessary, including but not limited to cases involving:

  • Suspected fraud
  • Misuse of our website or services
  • Incorrect pricing
  • Unavailable products
  • Incomplete delivery details
  • Inappropriate personalization requests
  • Delivery restrictions
  • Circumstances outside our control

If we cancel an order after payment has been made, we will issue a refund where applicable.

4. Products and Presentation

We make every reasonable effort to present our products, colors, packaging, sizes, descriptions, and arrangements as accurately as possible.

However, because some gifts are curated, handmade, seasonal, personalized, or dependent on supplier availability, minor variations may occur.

Variations may include, but are not limited to:

  • Product presentation
  • Ribbon style
  • Packaging finish
  • Flower shade
  • Flower bloom stage
  • Decorative elements
  • Arrangement layout
  • Product placement inside the box
  • Accessories or finishing details

Such variations do not affect the overall value, quality, theme, or purpose of the gift.

Images shown on our website, social media, advertisements, or WhatsApp are for illustrative and styling purposes. The final arrangement may vary slightly while maintaining the same premium standard and overall gifting concept.

5. Product Availability and Substitutions

All products, flowers, packaging materials, accessories, and third-party items are subject to availability.

Substitutions may be necessary for seasonal flowers, limited-stock products, imported goods, chocolates and food items, perfumes, self-care items, candles, accessories, packaging materials, and corporate order items.

Our approach to substitutions is as follows:

  • Main or featured items (such as a specific perfume or the hero product of a gift box): if the exact item is unavailable, we will contact you before substituting and offer a suitable alternative of equal or higher value for your approval, where reasonably possible.
  • Minor or complementary components (such as filler, ribbon, accessories, or packaging details): we may replace these with a similar item of equal or higher value while maintaining the overall style, quality, and theme of the gift, without prior notice.

A suitable substitution made in line with the above is not normally considered a reason for return or refund.

6. Third-Party Products and Brands

Some gift arrangements may include genuine third-party products purchased from trusted retailers, suppliers, artisans, or brand partners.

Third-party brand names, logos, packaging, trademarks, product designs, or references belong to their respective owners.

Any mention of a third-party brand is for descriptive purposes only and does not imply partnership, sponsorship, authorization, endorsement, or official affiliation unless clearly stated.

Manufacturer warranties, product instructions, ingredients, allergens, expiry dates, warnings, and usage guidelines remain the responsibility of the original manufacturer or supplier.

Customers and recipients should review all product packaging, labels, and instructions before use or consumption.

7. Pricing

All prices are shown in AED, unless otherwise stated. All prices are inclusive of VAT where applicable.

Prices may change at any time without prior notice. We reserve the right to:

  • Correct pricing errors
  • Update product prices
  • Change promotional offers
  • Remove promotions
  • Withdraw products from sale
  • Update delivery fees
  • Add service or customization charges where applicable

If a pricing error occurs after an order has been placed, we may contact the customer to confirm the corrected price or cancel and refund the order.

Delivery charges, customization charges, service fees, or additional charges may apply and will be communicated before order confirmation where applicable.

8. Payments

Payment must be completed before an order is confirmed, unless otherwise agreed in writing for approved corporate or bulk orders.

Payments may be processed through third-party payment providers, banks, payment gateways, card processors, or other approved payment methods.

Gifts & Kin / G&K and MG Infinity FZ-LLC are not responsible for delays, declined transactions, payment authorization issues, bank charges, currency conversion charges, or technical issues caused by third-party payment providers, banks, or payment gateways outside our control.

If payment is not received, the order will not be processed.

9. Personalization

Customers are responsible for checking all personalization details before submitting or confirming an order.

This includes but is not limited to names, initials, spellings, dates, messages, colors, logos, images, custom text, corporate branding, and any special instructions.

Once production, engraving, printing, embroidery, customization, sourcing, packaging, or preparation has started, changes may not be possible.

Gifts & Kin / G&K is not responsible for errors submitted or approved by the customer.

Personalized items may not be eligible for cancellation, return, refund, or exchange unless there is a confirmed error caused by us.

10. Gift Messages and Customer Content

Customers may request gift cards, notes, names, logos, images, or personalized messages to be included with their order.

We reserve the right to refuse any message, wording, logo, image, or content that we consider offensive, inappropriate, unlawful, misleading, political, discriminatory, abusive, harmful, defamatory, unsuitable for our brand, or in violation of third-party rights.

The customer confirms that they have the right to use any logo, name, image, text, or content submitted for personalization.

The customer agrees to indemnify Gifts & Kin / G&K and MG Infinity FZ-LLC against any claims arising from customer-submitted content.

11. Flowers, Perishable Items, and Seasonal Products

Flowers, chocolates, dates, food items, perfumes, candles, self-care products, and other delicate items may be affected by temperature, handling, availability, storage conditions, and seasonality.

Fresh flowers may vary in shade, size, bloom stage, stem length, availability, and arrangement style.

If a specific flower is unavailable, we may substitute it with another flower of similar style, color theme, and value.

Customers and recipients are responsible for storing flowers, chocolates, food items, perfumes, candles, and self-care products correctly after delivery.

Gifts & Kin / G&K is not responsible for damage, melting, deterioration, allergic reactions, misuse, or quality issues caused by incorrect storage, delayed collection, exposure to heat, or recipient handling after delivery.

12. Allergies, Ingredients, and Product Use

Some gifts may include food items, chocolates, dates, nuts, perfumes, candles, skincare, body care, handmade soaps, fragranced products, and other items that may cause allergies or sensitivities.

Customers and recipients are responsible for checking labels, ingredients, warnings, expiry dates, and usage instructions before using or consuming any product.

Gifts & Kin / G&K is not the manufacturer of most third-party items and is not responsible for individual allergic reactions, sensitivities, misuse, or failure to follow product instructions.

If the recipient has allergies, sensitivities, or restrictions, the customer must inform us before placing the order. We will try to assist where possible, but we cannot guarantee an allergen-free environment or product unless explicitly confirmed in writing.

13. Delivery

We deliver to selected areas within the UAE.

Delivery timelines are estimates and are not guaranteed unless explicitly confirmed in writing.

Same-day, next-day, or urgent delivery may be available depending on location, product availability, order timing, flower availability, supplier availability, courier availability, weather and traffic conditions, and public holidays or peak seasons.

Customers are responsible for providing complete and accurate delivery details, including:

  • Recipient name
  • Recipient phone number
  • Full address
  • Building or villa number
  • Apartment or office number
  • Area
  • Emirate
  • Delivery date
  • Preferred delivery time, if applicable
  • Access instructions
  • Any security or reception details

Gifts & Kin / G&K is not responsible for delays or failed deliveries caused by incorrect delivery details, missing information, unavailable recipient, recipient refusal, restricted access, building security restrictions, weather conditions, traffic, courier delays, supplier delays, force majeure events, or circumstances outside our reasonable control.

14. Failed Delivery or Recipient Unavailable

If the recipient is unavailable, unreachable, refuses the gift, or the delivery address is incorrect, we may contact the customer for further instructions.

Additional delivery charges may apply for:

  • Re-delivery
  • Address changes
  • Additional delivery attempts
  • Delivery outside the original agreed area
  • Delivery outside the original agreed time
  • Storage or handling of delayed orders, where applicable

For perishable items, flowers, chocolates, food items, or time-sensitive gifts, refunds may not be available if delivery fails due to incorrect information, recipient unavailability, refusal, or delays caused by the customer or recipient.

15. Cancellations

Cancellation requests must be made as soon as possible by contacting us through email or WhatsApp.

You may cancel your order for a full refund any time before preparation, sourcing, or personalization has begun — generally within 2 hours of placing your order, or before dispatch, whichever comes first.

Orders that have already been sourced, prepared, personalized, assembled, dispatched, or delivered may not be eligible for cancellation.

Personalized, custom-made, floral, perishable, specially sourced, or urgent orders cannot usually be cancelled once preparation has started.

If cancellation is approved, any refund will be processed according to the original payment method where possible, subject to applicable deductions for costs already incurred.

16. Returns, Refunds, and Replacements

Due to the curated, personalized, perishable, and gift-based nature of our products, returns and refunds are limited. Nothing in this section limits any rights available to you under applicable UAE consumer protection laws.

Refunds, partial refunds, replacements, or store credit may be considered where:

  • The wrong item was delivered
  • The item arrived damaged due to our handling
  • The order arrived incomplete
  • The item arrived in a materially defective condition
  • A confirmed issue occurred due to an error on our side
  • The order could not be fulfilled and no suitable replacement was accepted
  • A refund is required under applicable UAE consumer protection laws

To report an issue, please contact us within the following windows, including clear photos, videos where possible, and your order details:

  • Perishable items (fresh flowers, chocolates, dates, food, and similar): within 24 hours of delivery, as these items are time-sensitive by nature.
  • All other items (damaged, wrong, incomplete, or defective non-perishable products): within 7 days of delivery.

Please keep the product, gift box, packaging, and any delivery materials until our team has reviewed your case.

Refunds are not usually available for:

  • Change of mind
  • Customer-submitted personalization errors
  • Recipient refusal
  • Incorrect delivery details
  • Recipient unavailability
  • Minor natural variations
  • Flower shade or bloom differences
  • Packaging or ribbon variations
  • Product substitutions of equal or higher value
  • Damage caused after delivery
  • Incorrect storage or handling by the customer or recipient
  • Delays outside our reasonable control

Approved refunds will be processed through the original payment method where possible. Delivery fees are generally non-refundable unless the issue was caused by an error on our side.

17. Corporate and Bulk Orders

Corporate orders, bulk orders, branded packaging, customized cards, logo printing, employee gifting, client gifting, event gifting, and special requests may be subject to separate quotations, timelines, payment terms, and approval processes.

A corporate or bulk order is confirmed only once:

  • The quotation is accepted
  • Required details are provided
  • Payment terms are agreed
  • Payment or deposit is received, where applicable
  • Final approvals are confirmed by the customer

Changes to corporate orders after approval may result in additional charges, revised timelines, or limited availability.

Corporate order deposits, setup fees, branding costs, printing costs, and specially sourced items may be non-refundable once work has started.

18. Promotions, Discounts, and Gift Cards

Promotional offers, discount codes, bundles, seasonal offers, or gift cards may be subject to specific terms, expiry dates, availability, and exclusions.

We reserve the right to amend, suspend, or cancel promotions at any time.

Discount codes cannot usually be combined unless clearly stated.

Promotions have no cash value and cannot be exchanged for cash.

19. Website Use

Customers agree not to misuse the website or services.

You must not:

  • Attempt unauthorized access
  • Interfere with website security
  • Submit false information
  • Copy or scrape website content
  • Use the website for unlawful purposes
  • Upload malicious software
  • Misuse promotions or discounts
  • Impersonate another person or business
  • Interfere with the normal operation of the website

We reserve the right to restrict, suspend, cancel, or refuse access to our website or services if misuse is suspected.

20. Intellectual Property

All content on this website, including text, branding, design elements, images, graphics, product styling, logos, packaging concepts, product descriptions, layouts, and visual presentation, belongs to Gifts & Kin / G&K or MG Infinity FZ-LLC unless otherwise stated.

No content may be copied, reproduced, modified, distributed, republished, sold, or used for commercial purposes without written permission.

Third-party trademarks, logos, products, and brand names remain the property of their respective owners.

Customer use of our website does not grant any rights to our intellectual property.

21. Privacy and Personal Information

When placing an order, contacting us, or using our services, customers may provide personal information, including names, phone numbers, addresses, email addresses, delivery details, recipient details, messages, and payment-related information.

We use this information to process orders, arrange delivery, contact customers or recipients, personalize gifts, provide customer support, improve our services, and meet legal or operational requirements.

Our collection and use of personal information is explained in our Privacy Policy.

By using our website or placing an order, you agree to the processing of personal information as described in our Privacy Policy.

Customers are responsible for ensuring they have permission to provide recipient details to us for delivery and gifting purposes.

22. Limitation of Liability

To the extent permitted by applicable law, Gifts & Kin / G&K and MG Infinity FZ-LLC's liability is limited to the value of the relevant order.

We are not liable for indirect loss, loss of profit, loss of opportunity, emotional distress, missed occasions, courier delays, supplier delays, recipient refusal, incorrect delivery information, customer-submitted errors, third-party product issues, allergic reactions, misuse of products, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable UAE law, and nothing in these Terms excludes any consumer rights that apply under UAE law.

23. Force Majeure

We are not responsible for delays, failures, or inability to perform our obligations where caused by circumstances outside our reasonable control.

This may include, but is not limited to, severe weather, traffic disruptions, accidents, courier disruptions, supplier delays, government restrictions, public holidays, system outages, payment gateway issues, natural events, emergencies, and acts beyond our reasonable control.

Where possible, we will try to notify the customer and provide an alternative solution.

24. Customer Complaints

If you have a complaint, concern, or issue with your order, please contact us as soon as possible.

Email: info@mginfinityco.ae

You may also contact us directly on WhatsApp by clicking the WhatsApp icon on our website.

Please include your order number if available, name, contact details, a description of the issue, and photos or videos where relevant.

We will review your concern and respond as soon as reasonably possible.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

By continuing to use our website or placing an order after updates are made, you agree to the revised Terms & Conditions.

26. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the competent courts or authorities of the United Arab Emirates, unless otherwise required by applicable law.

Before escalating any dispute, customers are encouraged to contact us first so we can try to resolve the matter amicably.

27. Contact Us

For questions, order support, complaints, or further information, please contact us at:

Gifts & Kin / G&K
Owned and operated by MG Infinity FZ-LLC, UAE
Email: info@mginfinityco.ae

You can also reach us directly on WhatsApp by clicking the WhatsApp icon on our website.

Gifts & Kin / G&K
Premium gifts for the ones who matter.