FAQ

Everything you may want to know

Quick answers about delivery, messages, custom boxes and more.

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We deliver across the UAE, and you will see the delivery options for your area at checkout. Need it by a specific date? Message us on WhatsApp before you order and we will confirm.

Yes. Enter their name and address at checkout and we deliver the box gift-ready. Prices and receipts are never placed inside the box.

Yes. Every box includes a personal gift card at no extra cost. Write your message on the product page, or pick one of our suggestions.

Yes. Choose their fragrance style and tell us anything to avoid on the product page. Want something completely different? Message us on WhatsApp and we will put it together for you.

Yes. We curate gift boxes for clients, teams and events, with pricing for larger orders. Message us on WhatsApp with your quantity and budget and we will send you a quote.

Smaller items may be swapped for something of the same value and quality. If the main item of your box is unavailable, we will always ask you before replacing it.

Send us a photo within 24 hours for flowers and food, or within 7 days for other items, and we will replace it or refund you. Full details are in our Refund Policy.

Yes, free of charge within 2 hours of placing your order. Message us on WhatsApp as soon as possible and we will take care of it.

Yes. Payment is processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Still have a question?

Message us and we will help you choose the right gift.