Delivery Policy

At G&K Gifts & Kin, we deliver curated gifts across the UAE with care, speed, and presentation in mind. Every order is prepared to arrive beautifully and leave the right impression.

Because many of our gifts are curated, personalized, perishable, floral, or made-to-order, delivery timelines may vary depending on product availability, preparation time, location, and delivery conditions.

1. Delivery Coverage

We currently deliver to selected areas across the United Arab Emirates.

Delivery availability, timing, fees, and service levels may vary depending on the emirate, area, distance, product type, and delivery schedule.

If a location is outside our usual delivery coverage, we may contact the customer to confirm whether delivery is possible and whether additional charges apply.

2. Delivery Timelines

Estimated delivery windows may be shown at checkout or communicated during ordering.

Delivery timelines are estimates and are not guaranteed unless explicitly confirmed by G&K Gifts & Kin in writing.

Delivery may be affected by:

• Public holidays.
• Weather conditions.
• Traffic delays.
• Courier or supplier delays.
• Remote delivery locations.
• Restricted building, office, hotel, or community access.
• Peak gifting periods such as Valentine’s Day, Eid, Ramadan, Mother’s Day, UAE National Day, Christmas, New Year, and other high-demand occasions.
• Product availability, personalization, or preparation time.

We always aim to deliver on time, but delays may occasionally occur due to circumstances outside our reasonable control.

3. Same-Day and Scheduled Delivery

Where available, same-day or scheduled delivery options may be offered.

Same-day delivery is subject to:

• Order cut-off times.
• Product availability.
• Personalization requirements.
• Flower and packaging availability.
• Delivery location.
• Courier availability.
• Confirmation from our team.

Cut-off times may vary by day, area, season, and product type.

Personalized, custom, floral, luxury, or specially sourced gifts may require additional preparation time and may not always qualify for same-day delivery.

4. Delivery Fees

Delivery fees may vary depending on location, delivery timing, distance, order value, and service level.

Any applicable delivery charges will be shown at checkout or communicated before confirming the order.

Additional fees may apply for:

• Urgent delivery.
• Re-delivery.
• Address changes after dispatch.
• Remote areas.
• Special delivery timing requests.
• Failed delivery attempts caused by incorrect details or recipient unavailability.

5. Address Accuracy

Customers are responsible for providing complete and accurate delivery details at the time of ordering.

This includes:

• Recipient full name.
• Recipient phone number.
• Complete address.
• Building or villa number.
• Apartment, office, or floor number.
• Area and emirate.
• Landmark, where helpful.
• Delivery date and preferred timing, where applicable.
• Any access instructions for buildings, offices, compounds, hotels, hospitals, schools, or gated communities.

G&K Gifts & Kin is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or unclear delivery information.

6. Recipient Availability

Customers are responsible for ensuring that the recipient is available to receive the gift during the selected or estimated delivery window.

If the recipient is unavailable, unreachable, refuses the gift, or access to the location is restricted, our team or delivery partner may:

• Attempt to contact the recipient.
• Contact the customer for further instructions.
• Leave the order in a safe location where appropriate and approved.
• Reattempt delivery, subject to availability and additional charges.
• Return the item to us, where possible.

For flowers, chocolates, edible products, self-care items, and other perishable or delicate gifts, refunds may not be available if delivery fails due to recipient unavailability, incorrect contact details, or access restrictions.

7. Failed Delivery Attempts

A delivery may be considered failed if:

• The address is incorrect or incomplete.
• The recipient cannot be reached.
• The recipient is unavailable.
• The recipient refuses the gift.
• Building, office, hotel, school, hospital, or community access is restricted.
• The customer requests a last-minute change that cannot be accommodated.
• The courier is unable to safely complete delivery.

If a delivery attempt fails, we may offer re-delivery where possible. Additional delivery charges may apply.

8. Address Changes

If you need to change the delivery address, please contact us as soon as possible.

Address changes may not be possible once the order has been dispatched, prepared for delivery, or handed to a courier.

If an address change is accepted after preparation or dispatch, additional charges may apply and delivery timing may be affected.

9. Delivery to Offices, Hotels, Schools, Hospitals, and Gated Communities

For deliveries to offices, hotels, schools, hospitals, government buildings, gated communities, or restricted-access locations, customers must provide accurate access instructions.

In some locations, gifts may need to be left at reception, security, concierge, or another designated receiving point.

Once the gift has been accepted by reception, security, concierge, or an authorized representative at the delivery location, the order may be considered delivered.

10. Delivery Presentation

We take great care in gift packaging, presentation, wrapping, ribbons, florals, cards, and finishing details.

However, slight variations may occur in:

• Wrapping style.
• Ribbon shade.
• Flower color or bloom stage.
• Packaging finish.
• Handwritten elements.
• Decorative details.
• Seasonal or supplier-based substitutions.

Any variation will be made while maintaining the overall premium standard, theme, and value of the gift.

11. Flowers and Delicate Items

Fresh flowers, chocolates, edible products, perfumes, candles, self-care products, and other delicate items must be handled and stored carefully after delivery.

Once delivered, G&K Gifts & Kin is not responsible for damage caused by heat, poor storage, mishandling, delayed opening, or incorrect care by the recipient or customer.

We recommend that flowers and perishable items are received promptly and stored appropriately.

12. Peak Periods

During high-demand gifting seasons, delivery slots may become limited.

Peak periods may include:

• Valentine’s Day.
• Mother’s Day.
• Ramadan.
• Eid.
• UAE National Day.
• Christmas.
• New Year.
• Graduation season.
• Corporate gifting seasons.
• Other public holidays or special occasions.

During these periods, we recommend placing orders as early as possible. Same-day delivery may be limited or unavailable.

13. Proof of Delivery

Where applicable, delivery confirmation may be provided through our team, courier partner, message, photo, signature, or delivery status update.

For privacy and safety reasons, photo proof may not always be available.

14. Delays Outside Our Control

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including but not limited to traffic, weather, public holidays, accidents, courier delays, supplier delays, incorrect information, recipient unavailability, restricted access, or government restrictions.

Where possible, we will communicate with the customer and work to find a suitable solution.

15. Contact Us

For delivery support, please contact us at:

hello@giftsandkin.ae

Please include your order number, full name, contact number, and delivery details.

G&K Gifts & Kin
UAE-based curated gifting concierge
Premium gifts for the ones who matter.